The terms of Trade apply to the written text on this website superseding earlier texts related to such conditions.
Order process
We accept orders through our web shop, via email, by phone or fax. Either way, we need to issue an order confirmation before the order process is complete.
Intention of Use
Our products are intended for research purposes only.
Prices
All prices are subject to change without notice. If you want to order in other currencies
than EUR, USD or SEK, please let us know. Taxes, shipping costs or other external costs
demanded by the buyer are invoiced separately.
Delivery
Ordered items are delivered promptly, normally within 24 hours. Delivery terms are
FOB Malmö. We ship by courier, registered mail, or parcel post if not otherwise
instructed. The freight charge is prepaid by us and added to your invoice unless
otherwise agreed.
Payment Terms
Payment terms are normally net 30 days. Deductions are not accepted unless we have
issued a credit note. We accept payment by credit card (Visa/ Mastercard) or bank
transfer. Payment by cheque requires prior agreement, and we will add a bank fee to our
invoice.
Complaints
Complaints about a product or products must be made in writing inside 30 days from
the invoice date. All claims must specify batch (lot) and invoice numbers. Return of
goods will not be accepted unless authorized by us.
Insurance
Insurance will not be arranged unless otherwise agreed.
Delays
We do not accept compensation claims due to delays or non-deliveries. We reserve the
right to withdraw from delivery due to long term shortage of starting materials,
production breakdown and other circumstances beyond our control.
Warranty and Compensation Claims
All products in this catalogue are warranted to be free of defects and in accordance with
given specifications. If this warranty does not comply with specifications, any
indemnities will be limited to not exceed the price paid for the goods.
Acceptance
Placing of an order implies acceptance of our conditions of sale.
